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FAQ

General

What is Chuk Chat?

Chuk Chat is a privacy-focused AI chat application that uses only open-weight AI models. Your conversations are encrypted end-to-end, and we don’t track or profile you.

What are open-weight models?

Open-weight models are AI models whose weights (the parameters that define the model) are publicly available. This means anyone can inspect, audit, and verify how the model works. Examples include Llama, Mistral, and Qwen.

Why only open-weight models?

We believe in transparency. Closed models like GPT-4 or Claude are black boxes - you don’t know exactly what happens with your data. With open-weight models, the AI is auditable and trustworthy.

Privacy & Security

Is my data really private?

Yes. Your chat messages are encrypted on your device using AES-256-GCM before being stored. We cannot read your messages - only you have the key.

What data do you store?

Do you sell my data?

No. We never sell your data to third parties.

Subscription & Billing

How much does it cost?

€20 per month. This includes €16 in AI credits.

How do AI credits work?

Different AI models cost different amounts per token. Your €16 monthly credits are used as you chat. Most users find this more than enough for regular use.

Can I cancel anytime?

Yes. You can cancel your subscription at any time in the app settings or by contacting support. Your access continues until the end of the billing period.

What payment methods do you accept?

We use Stripe for payments, which supports credit cards, debit cards, and various local payment methods.

Technical

Which platforms are supported?

Chuk Chat will be available on Windows, macOS, Linux, iOS, and Android. All platforms are currently in development.

Do my chats sync across devices?

Yes. Your encrypted chats sync securely across all your devices using the same account.

What happens if I forget my password?

Since your chats are encrypted with a key derived from your password, we cannot recover them if you forget your password. Make sure to keep your password safe.

Support

How do I get help?

Email us at [email protected]. We typically respond within 24 hours.

I found a bug. How do I report it?

Please email [email protected] with details about the bug, including what you expected to happen and what actually happened.